Terms & Conditions for Online Sale of Goods
These Terms and Conditions govern the Online Sale of Goods through our Website. Please read the terms in full before you place an order through our Website. If you do not accept these terms, please do not place an order using this Website. By placing an order through our Website implies that you accept these terms. We do occasionally update these terms and conditions without notice so please refer back to them in the future.
Information About Us
URBANGRAFIK.COM is a Website owned and operated by URBANGRAFIK LLP whose registered office is URBANGRAFIK LLP, Clock Tower House, Trueman Street, Liverpool, L3 2BA, United Kingdom. We have other offices at 81 Rivington Street, London, EC2A 3AY, United Kingdom which is the address that should be used for any returned orders. URBANGRAFIK LLP is a Limited Liability Partnership registered in England and Wales with registered number OC385036. Our VAT Registration Number is 162210749. Directors of URBANGRAFIK LLP are Mr J A Scott and Mr D J Phillips.
1.1 In these terms and conditions:
‘Contract’ means any contract for Goods made between you and URBANGRAFIK LLP;
‘Goods’ means the packaged products we shall supply in accordance with these terms and conditions;
‘We’, ‘Us’ or ‘Our’ means URBANGRAFIK LLP, the owner of this Website whose registered office is URBANGRAFIK LLP, Clock Tower House, Trueman Street, Liverpool, L3 2BA, United Kingdom. We have other offices at 81 Rivington Street, London, EC2A 3AY, United Kingdom which is the address that should be used for any returned orders. URBANGRAFIK LLP is a Limited Liability Partnership registered in England and Wales with registered number OC385036. Our VAT Registration Number is 162210749. Directors of URBANGRAFIK LLP are Mr J A Scott and Mr D J Phillips.
‘You’ means the customer seeking to purchase the Goods from us and ‘Your’ shall be construed accordingly.
2. The Contract between us
We must receive payment of the whole of the price for the Goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding Contract between us.
Only adults (that is, those aged 18 and over) are entitled to enter into legally binding Contracts and as a result are the only people entitled to transact through this Website. Any other individuals who are unable to perform legally binding Contracts are prohibited from ordering Goods using this Website. If you do not qualify DO NOT use this Website. By ordering on this Website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding Contract.
3. Price & Payment
3.1 The prices payable for Goods that you order are as set out in our Website.
3.2 You may be required to pay extra for delivery depending on your order value and it might not be possible for us to deliver to some locations.
3.3 All prices shown are in UK Pounds and inclusive of 20% VAT.
3.4 We accept Debit/Credit card payments using Visa, MasterCard and American Express.
3.5 Debit/Credit cards are charged for the full amount due at time of checkout.
3.6 We use Stripe to securely handle all payments on this Website. Your bank or card details are never stored on our Website or server. All payment information is securely handled by Stripe, Inc. and checkout and payment pages are encrypted using SSL. Where card data is entered into our webpage, it is transmitted directly to Stripe through a secure connection without being written to our server. Stripe meets and exceeds the most stringent industry standards for security. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Click here to learn more about the technical details of Stripe's secure infrastructure.
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur. Measurements are approximate and may vary according to the size of the item.
5. Refunds & Exchanges
5.1 All sales are final. Each item is custom made to the consumer’s specifications and therefore cannot be returned or exchanged unless the item is defective.
5.2 If any items are defective please email firstname.lastname@example.org quoting your order number within 14 days from the day after the day on which you receive possession of the ordered Goods and we will arrange for a replacement item to be delivered and the defective item to be collected.
5.3 Orders are processed as quickly as possible and, for this reason, cannot be cancelled once they are submitted.
6. Cancellation by us
6.1 We reserve the right to cancel the Contract between us if:
6.1.1 we have insufficient stock to deliver the Goods you have ordered;
6.1.2 we do not deliver to your area; or
6.1.3 one or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
6.2 If we do cancel your Contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
7. Delivery of goods to you
7.1 We offer FREE Delivery within the UK. We currently only deliver within the UK. Please note that your delivery address and billing address must both be in the UK (although they need not be the same as each other).
7.2 We will deliver the Goods ordered by you to the address you give us for delivery at the time you make your order.
7.3 All items are made to order. Delivery will be made as soon as possible after your order is accepted and payment is cleared. Items usually arrive within 14 days and in any event within a maximum of 21 days of your order. Items usually arrive next day once dispatched and require a signature on receipt. We will notify you by email with order dispatch confirmation on the same day your order is dispatched. Our last order cut-off date to guarantee delivery before Christmas 2014 is midnight on December 15th.
7.4 You will become the owner of the Goods you have ordered when they have been delivered to you. Once Goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
8. Loss or damage to Goods on Delivery
8.1 Great care is taken to pack your items to ensure that they arrive safely and securely. If the packaging that contains your order has been damaged during the delivery process, please do not accept/sign for the package.
8.2 We recommend that you examine the Goods to check that they are as ordered and undamaged as soon as possible after delivery. Please open each box and check that everything is as ordered and appears in good condition. We will replace Goods free of charge that have been incorrectly supplied or damaged in transit during our delivery. If any items are damaged please email email@example.com quoting your order number, a description of the broken item/s and a digital photo of the damage within 14 days from the day after the day on which you receive possession of the ordered Goods and we will arrange for a replacement item to be delivered and the damaged item to be collected. It is very important that we receive a digital photo of the damage because without this, we will not be able to submit a claim to the delivery service in question and this will mean that we will not be able to refund or replace your broken item.
8.3 All damaged Goods, wherever possible, should be returned in their original packaging.
8.4 If in the unlikely event your order does not arrive within a maximum of 21 days of your order, please check whether you have received a calling card as you may not have been present at the delivery address when delivery was attempted as packages require a signature on receipt. If you missed the delivery and have received a calling card you will be able to re-arrange delivery without charge. If you have not received a calling card please email firstname.lastname@example.org quoting your order number and we will provide you with the tracking number. Please note, your package can only be declared 'lost' after 14 working days. If your package hasn't arrived to you after these times, we will send you a replacement order, but we must have proof from the tracking information.
9.1 If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by emailing email@example.com of the problem within 14 days from the day after the day on which you receive possession of the ordered Goods.
9.2 If you do not receive Goods ordered by you within 21 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by emailing firstname.lastname@example.org of the problem within 30 days of the date on which you ordered the Goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
9.2.1 to make good any shortage or non-delivery;
9.2.2 to replace any Goods that are damaged or defective; or
9.2.3 to refund to you the amount paid by you for the Goods in question using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
9.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods in question under clause 10.2.3 above.
9.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from our site. The importation or exportation of certain of our Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.
9.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at email@example.com and all notices from us to you will be displayed on our Website from to time.
11. Events beyond our control
We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude or liability to you) the enforceability of any other part of these conditions will not be affected.
14. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
15. Governing law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
16. Entire agreement
16.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our Website. From time to time our site may contain technical inaccuracies or typographical errors. All liability of URBANGRAFIK LLP howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
16.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
17. Changes to Terms
These terms are variable and subject to change without notice and URBANGRAFIK LLP reserve the right to vary these terms from time to time as we see fit. Furthermore these terms may be withdrawn without notice.